Reading Time: 2 minutes
TransNusa grabbed the spotlight when it debuted an international flight from Jakarta to Kuala Lumpur on April 14, 2023, utilizing its modest fleet of two Airbus A320s and a Comac ARJ21-700.
Previously shuttered in September 2020 due to the Covid-19 pandemic’s toll on air travel, TransNusa resumed its operations in October 2022, bolstered by new shareholders and a revamped management team. Just six months later, the airline embarked on its first international venture between Jakarta and Kuala Lumpur.
TransNusa Group Chief Executive Officer, Datuk Bernard Francis said, “The international growth strategy combined with our domestic business operations’ approach has proven to be successful as we have reached our international Key Performance Indicator (KPI) for passengers in our first year of operations for our Jakarta-Kuala Lumpur route. Our main KPI is based on our On-Time Performance (OTP).
“When we re-launched TransNusa, we started from the bottom again. We had no aircraft or roadmap to follow. Everything was new because the pandemic had broken the aviation business operations boundaries. We re-created and customised our business operations and strategy model based on the post-pandemic scenario,” Datuk Bernard added.
“As such, for us, the success of our first international Jakarta-Kuala Lumpur route is a milestone and brings us great satisfaction. In the past 12 months, we have assisted in providing our services to more than 200,000 passengers and we have also maintained our three times a day frequency. In addition, as per our KPI for passengers, we have also maintained our On-Time Performance (OTP) of 94 percent,” he said, explaining that airline OTP is defined as an aircraft arrival at the gate under 15 minutes of the scheduled arrival time.
Addressing the challenges in achieving a 100% OTP, Datuk Bernard acknowledged that certain unavoidable factors led to delays in some of TransNusa’s flights.
“Our delays were consequential and unavoidable such as weather patterns and airport disruptions as well as heavy traffic. There were times when our flight was delayed because we could land due to bad weather or heavy traffic,” Datuk Bernard elaborated.
“We understand that OTP is one of the most important factors for passengers in deciding their choice of airline. Respecting passengers time is high on our list of deliverables and to showcase our commitment towards our passengers, we have specific aircrafts dedicated to fly this route.”
Following this initial international foray, TransNusa broadened its horizons with three additional international routes by year’s end, establishing itself as one of the fastest-growing carriers in Southeast Asia.
By 2024, not only will the airline mark a year of service in Kuala Lumpur, but it will also celebrate the first anniversary of its routes to three other international destinations: Johor in Malaysia, Singapore, and Guangzhou in China.
Since restarting operations, TransNusa not only became the world’s first airline to deploy a Comac ARJ21-700 but also the second in Indonesia to initiate a Jakarta-Guangzhou route on November 16 of the previous year.
On the domestic scene, embodying its ethos of ‘new player, new rules,’ TransNusa was the first globally to offer direct flights between two iconic locations: Bali and Manado. This route was launched in April of the current year.
The post TransNusa Soars with New International Route from Jakarta to Kuala Lumpur appeared first on Travel And Tour World.
Source link