Monday, July 15, 2024
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ISC-CX, a global leader in comprehensive customer experience (CX) solutions, proudly announces its new partnership with Avolta, a prominent player in travel experiences. This collaboration aims to optimize customer experiences across Avolta’s extensive network of airport locations worldwide.
Reinhold Auer, Managing Director at ISC-CX, stated, “Our mission is to help companies like Avolta understand their customers better and deliver exceptional experiences. We look forward to supporting Avolta’s vision of a seamless, traveler-centered retail environment.”
ISC-CX will play a crucial role in this partnership by providing a full suite of tools designed to enhance customer satisfaction and loyalty. These tools include Voice of Customer, Mystery Shopping, Audits, and AI-automatized Action Lists (Close the Loop). Through their advanced CX program, ISC-CX will enable Avolta to gather and analyze valuable customer feedback, offering actionable insights to refine and enhance the shopping experience in their airport stores.
We are thrilled to work with Avolta,” said Reinhold Auer, Managing Director at ISC-CX. “Our mission is to help companies like Avolta understand their customers better and deliver exceptional experiences. We look forward to supporting Avolta’s vision of a seamless, traveler-centered retail environment.”
Avolta, formed from the merger of Dufry and Autogrill, operates in 73 countries with over 5,100 points of sale across travel retail, convenience, and food & beverage sectors, including airports, cruises, train stations, and border towns. Their mission is to revolutionize the travel experience with innovative, customer-focused solutions.
“At Avolta, prioritizing our travelers’ needs is central to our strategy,” said Alec Denby, Global Operational Excellence Head at Avolta. “Our partnership with ISC-CX enables us to refine and leverage our data lake more effectively, deepening our insights into customer expectations and elevating our service quality. This collaboration marks a critical advancement in our commitment to ensuring every journey is as exciting as the destination itself.”
